Payments, Shipping & Returns

Payment Information

Payment Currency

All payments are processed and billed in Malaysian Ringgit (MYR).

While browsing the website, you can view the approximate prices in your local currency, i.e. USD, GBP, EUR, etc.

However, at checkout the payment currency will be in MYR. 

Currency changer can be selected at the top-right corner of the page.

Payments by Card

Due to ever increasing fraudulent transactions all card payments must now go through 3D Secure service as provided by your card vendor/bank. This system is more secure for both you the customer and us, it helps to ensure that only the true card holder can make purchases via our site. For more information on 3D secure please contact your bank or card issuer.

We also accept checkout via PayPal where the payment processing will be handled by PayPal.

Delivery Information

Malaysia Domestic - We ship via DHL eCommerce or PosLaju

Note: Couriers cannot deliver to PO Box address.

( * Tracking is provided automatically however some emails may be moved to spam so check spam box if confirmation is missing * )

Whilst every effort is made to dispatch items swiftly please allow up to 3 working days to process your order. During Holidays and due to Unforeseen events there may on a rare occasion be a delay. Dispatch days are on Mon/Wed/Fri Mornings.

International Orders

International orders - We ship via UPS® to most major destinations around the world.

Note: Couriers cannot deliver to PO Box address.

( * Tracking is provided automatically however some emails may be moved to spam so check spam box if confirmation is missing * )

Whilst every effort is made to dispatch items swiftly please allow up to 3 working days to process your order. During Holidays and due to Unforeseen events there may on a rare occasion be a delay. Dispatch days are on Mon/Wed/Fri Mornings.

Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. We are not responsible for international shipping times - sometimes it's fast, sometimes it's slow. Thanks for understanding. Please check with your country's customs office to determine what these additional costs will be prior to buying. We are not responsible for any delays due to a country's handling at customs. Please do not ask us to put a lower value for Customs.

All shipping information is subject to change without notification.

Returns & Refunds

Returns
Our policy lasts 15 days from receipt of item. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, new items must be unused and in the same condition that you received it. It must also be in the original packaging. New & sealed items that have been opened can not be refunded. Used items should be returned in packaging supplied and in same condition as received, damaged or molested items will not be refunded.

Several types of goods are exempt from being returned. Including but not limited to >>

Items listed with known faults

Items sold for spares/repairs

New items that have been used, such as straps, glasses, jewellery etc

Movements

Spare Parts

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Refunds (if applicable)

Please contact us before returning an item. We will provide you with a RMA number which should be indicated on the return package.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at welwynwatches@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

In the event an item was supplied incorrectly or was faulty we will refund the cost of shipping items back ( Shipping Receipt required as proof ). If the item was bought in error or from change of mind then the buyer is responsible for cost incurred. Items returned under false circumstances will not be refunded for shipping costs incurred.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over MYR40 we recommend using a tracked shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item if sent non tracked and are not liable for refunds in this instance.

All returns &/ refunds will incur a 15% Administrative Charge, waived if it was due to TridentMY error.

Returns & Refund policy subject to change without prior notice.